Privacy Policy
This Privacy Policy explains how Clear Nest handles personal data in connection with its move-in and move-out cleaning services and related website use. It applies to inquiries, bookings, service coordination, and other interactions with our business.
Data We Collect
We may collect contact details, property-related information, access instructions, appointment details, payment-related records, and communications sent through our website or by other booking methods. Where relevant, we may also process condition photos provided for quotation or service planning.
Sources of Information
We receive personal data from inquiries, booking requests, property condition reviews, appointment confirmations, completion handovers, and related correspondence. We may also obtain information from payment processing, device and usage logs, and records created by our staff during service administration.
Cookie Types
Our website may use essential cookies, functional cookies, and limited analytics or performance cookies. Essential cookies support core site functions, while other cookies help remember preferences and understand how the site is used.
Cookie Controls
You can usually manage cookies through your browser settings and, where available, through on-site preference tools. If cookies are disabled, some site functions may not operate as intended.
Contact Information
Use the contact details below for questions about this notice or the handling of personal data.
How We Use Data
We use personal data to respond to inquiries, assess property conditions, prepare quotes, confirm appointments and access arrangements, deliver cleaning services, manage payments, maintain records, improve website performance, and handle legal or compliance matters. We may also use information to communicate about scheduling, service completion, or related administrative issues.
Service Providers and Partners
We may share personal data with payment processors, website and IT support providers, communication tools, and other operational partners that assist with booking, administration, recordkeeping, or service delivery. These parties are expected to handle data under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security or fraud concerns.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To exercise a privacy right, please contact us using the details in this policy and describe the information or action requested. We may ask for additional information to verify the request and to respond appropriately under applicable law.
Personal data is retained for the period necessary to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When retention is no longer required, data is deleted, anonymized, or otherwise handled in a secure manner consistent with our procedures.
The updated version will apply from the date it is posted unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.